Name: Neil Gann

Professional Qualifications:

Institute Revenues Rating and Valuation

Diploma in Management Studies

Advanced Diploma in Management Accounting

Prince 2 Project Management Practitioner Level

Member of Chartered Management Institute

Associate of Institute of Business Consulting

Work Experience:

October 2004 onwards

Since this date, I have been the Director of VMSL

Key services currently provided to customers through VMSL include the following:

• Interim management,
• Consultancy services,
• Process review,
• Bid support,
• Training and development.

Bid support includes the provision of method statements and analysis and evaluation of statistical data and research to support development of an overall service strategy.

Training and development services are provided under a joint venture with ESP Advance Ltd and include a wide range of Revenues and Benefits courses, Customer Services courses and bespoke requirements.

Interim management and consultancy services are provided to both public and private sector companies and include the following service areas:

• Cashiering and banking
• Revenues and Benefits
• Customer Services
• Libraries

October 2000 to September 2004

As a management consultant for ESP Ltd, I worked as part of a team providing consultancy advice to Local Authorities predominantly in respect of outsourced service contracts within the Revenues and Benefits marketplace.   I assisted with the contract re-tendering arrangements for a large London Borough and managed the transition for a Housing Benefits service returning to direct Local Government control.  

July 1998 - August 2000

Prepared and submitted the successful in house tender for the Revenues and Benefits service under the former CCT regulations, managed the service as a DSO and implemented the Verification Framework for the Benefits service.   As the Departmental Quality Manager, I maintained and developed the Quality Manual and Procedures, attended the Management Review meetings and co-coordinated the Quality Audits.   

Key achievements included the third highest Council Tax collection rate in the country in 1998/9 and the processing of 96% of Benefit claims within 14 days.

December 1997 - July 1998

Managed the Revenues and Benefits service and assisted with the selection of a private sector company for a “hosted” bid.

February 1991 - December 1997

Managed the collection of local taxation for the Local Authority and assisted with the introduction of Council Tax in 1993.  Also provided stakeholder liaison and training forums for key organisations within the District and managed the project team responsible for introducing the corporate electronic document management system.

February 1989 - February 1991

Responsible for the billing and collection of local taxation and the training and development of a team of four.

November 1986 - February 1989

Responsible for the assessment and determination of Benefit claims and collection of local taxation.  

November 1984 - November 1986

Responsible for assessing entitlement to welfare benefits.